Friday, October 03, 2014
Marietta Memorial Hospital Recognized at 20th Annual NRC Picker Patient-Centered Symposium
Marietta Memorial Hospital was recently recognized at the 20th Annual NRC Picker Patient-Centered Symposium in San Diego for its performance on the Inpatient Rate Hospital question for April 2013-March 2014 scores.
National Research selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The award is only bestowed upon those organizations that are ranked by patients as being a top performer in one of the following categories: Rate Hospital, Specialty Hospital: Rank Hospital, Children’s Hospital: Overall Rating, Adult: Would Recommend Doctor’s Office, Pediatric: Would Recommend Doctor’s Office, Catalyst Improvement Planner Champion, and Most Improved Client.
The winners were selected from the extensive database of National Research hospital clients for their performance over the last four quarters. Marietta Memorial was one of two most improved facilities showing the highest increase in the percentage of patients rating us a 9 or 10 during the time period of April 2012 – March 2013 to April 2013 to March 2014. We saw increases on the inpatient rate hospital question at or above 4 points, representing statistically significant increases.
This award reflects the work we’ve done in improving processes that focus on patient centered care. Partnering together with NRC, using its measurement and quality improvement solutions implementing changes over time has helped us listen to our patients and respond to their needs. Congratulations to everyone who committed to the time and effort to make changes to improve the patient experience.