At Memorial Health System, we're continuously working to monitor and respond to the COVID-19 (coronavirus) outbreak to ensure we meet the needs of our patients and community. This page is designed to keep you up-to-date on information regarding coronavirus and actions we are taking to protect our patients, employees, and those we serve. Please check back often for the latest information.

Given Governor DeWine's recommendation to open more surgical services and encouragement to seek health care, Memorial Health System wants to share changes and enhancements that will continue to ensure our community can seek healthcare safely. Watch Memorial Health System's President and CEO Scott Cantley and other leaders discuss measures taken to continue to safeguard our employees, patients, visitors, and community.

In order to keep our patients as safe as possible, we are restricting all visitors across our system. Exceptions are being made for the following patients and circumstances:

Marietta Memorial Hospital & Selby General Hospital:

Pediatric patients: One parent/guardian during their hospital stay.
Admitted patients (not COVID-19 positive): A single visitor during hospital stay.
Admitted patients (COVID-19 positive): Visitation is prohibited with the exception of special circumstances. (See below for "end-of-life" restrictions.)
Admitted patients after visiting hours (not COVID-19 positive): A single visitor may accompany the patient from the emergency department or operating room after hours for the purpose of admission. But should be instructed they will have to leave the facility at the direction of the admission nurse when the patient admission is complete.
Discharged patients after visiting hours (not COVID-19 positive): A single visitor may be present during discharge to support the patient. The discharging unit must call security to okay the visitor entering after hours to be present for discharge.
Labor & Delivery: One visitor during labor and during hospital stay.
Outpatient Surgery: One visitor on the day of surgery. Visitor will be screened for temperature and may be asked to wait in your vehicle if needed.
End-of-life circumstances (not COVID-19 positive): One visitor during hospital stay with death imminent, limited family may be permitted.
End-of-life circumstances (COVID-19 positive): One visitor with death imminent. All visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE) and will be escorted one on one with a trained staff member present at all times. Family member must provide informed consent and agree to quarantine and monitor symptoms for 14 days following visit.

Emergency Rooms:

Patients who are not suspicious for COVID-19: One support person during visit.

Clinics & Physicians Care Express:

Patients who are COVID-19 negative: One support person in appointment.

Please note: A visit is being defined as having one, single visitor in the patient's room during visiting hours 8 a.m. - 8 p.m. All visitors will be screened prior to entering the building and will wear a sticker that indicates the screening and destination. The visitor may not leave and later re-enter the room. All visitors will need to wear a mask while in the facility. We encourage all visitors to wear their own masks while visiting or cloth masks will be provided to visitors who do not bring their own.

Given Governor DeWine's recommendation to open more surgical services and encouragement to seek health care, Memorial Health System wants to share changes and enhancements that will continue to ensure our community can seek healthcare safely.

Though we are still seeing patients in our offices, we welcome you to consider the following as a way to take extra precautions during this time:

• MemorialCareNow App: Download on Google Play and Apple Store or memorialcarenow.com
• 24 Hour Nurse Line: (844) 474-6522
• MyMemorialChart: mhsystem.org/mymemorialchart
• Ask your provider about telehealth visits - Medicare is temporarily allowing the use of telephone or smart phone telehealth visits

Elective Procedures

Per the order of Governor DeWine and recommendations of the American College of Surgeons, Memorial Health System is evaluating all elective procedures through May 1, in efforts to preserve personal protective equipment (PPE), protect patients and healthcare providers, along with conserving hospital capacity. The decision to defer the surgery or procedure will be made by your provider. If your upcoming procedure is affected, you will be contacted by your provider's office.

Our drive thru COVID-19 Assessment Clinic is now open to anyone with respiratory (flu or COVID-19) symptoms. Patients no longer need a referral to be assessed at the drive thru. our drive thru clinic, we are able to assess all patients presenting with fever and/or upper respiratory symptoms and test those appropriate.

Symptoms of upper respiratory illness include:

• Cough
• Nasal congestion
• Runny nose
• Shortness of breath
• Sore throat

If you're going to our clinic for COVID-19 symptoms, we encourage you to register prior to going to make sure our experts have your information as soon as you pull up. To do so, you can go to: mhsystem.org/COVIDregister.

Location
800 Pike Street
Marietta, Ohio
(In front of Walmart and behind Marietta Physicians Care Express)

Hours
Every day; 8 a.m. to 8 p.m.

Please Note: Marietta Physicians Care Express is still accepting non-coronavirus related patents for their express care needs inside their office. The hours of operation is also from 8 a.m. to 8 p.m.

Effective Wednesday, April 8, the Belpre Physicians Care Express location will be closed for the foreseeable future due to the COVID-19 response. We apologize for this inconvenience. We have other options to receive care:

• 24 Hour Nurse Line - Call (844) 474-6522
• MemorialCareNow app - Download today on the Apple Store, Google Play, or visit memorialcarenow.com
• Call your primary care provider!

At Memorial Health System, we're working to support our community through the pandemic. Our goal is to help you and your family stay healthy. Here's what you can do to help, too.

• Practice physical/social distancing. Don't gather in large crowds, stay six feet apart.
• Get good sleep and eat well balanced meals.
• Stay home when you are sick, except to get medical care.
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer that contains at least 60% alcohol.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
• Thoroughly clean high contact surfaces like door knobs, counters and light switches often.

Many community businesses and individuals have shown tremendous support to our employees and the needs we have to care for patients during this time. Thank you to all who have generously given and supported our frontlines. Many have requested the ability to donate to support our employees in need, or to support funding for resources needed. Thank you for this support.

We are working to provide access to health care in a variety of ways. This includes separating well and sick patient visits, using more telehealth options and evaluating access to assessment.

If you are concerned about symptoms, you can do one of the following:

• Call our free 24 Hour Nurse Line at 844-474-6522. Our registered nurses are standing by to talk about your symptoms and guide you in your care.
• Download our MemorialCareNow APP from Apple or Google onto your phone or tablet. For just $49.99 you can talk to one of our emergency department providers about your symptoms and they will direct you to the right place for care and call in a prescription if appropriate. Please remember to directly call 911 or go to the nearest emergency room for health concerns like heart attack, stroke, broken limb, etc.
• Visit our COVID-19 Assessment Clinic drive thru location at 800 Pike Street in Marietta, OH to be assessed for treatment.

As a health system, preparing for community health concerns, potential outbreaks, and situations like the coronavirus is part of the work we do every day. While the risk in our community is currently low, we are paying close attention to what's taking place across the country and ensuring that our teams are well educated and have the resources they need as we care for our community's health.

We have strict cleaning techniques and protocols we follow every day to reduce germs and ensure a safe environment. We use specialized cleaning products, including the Xenex Robot - a germ-blasting technology that uses pulsed ultraviolet light to destroy bacteria, viruses, mold, and other pathogens. The robot's light hits many of those hard to reach places in which pathogens can hide.

We are taking steps at all of our care sites to protect our patients, visitors and providers, including:

• Limiting visitor access and screening all necessary visitors for COVID-19 symptoms.
• Offering well and sick appointments and different times in our clinics.
• Offering more telehealth visits as appropriate for care to patients.
• Educating on the use of our free 24-hour nurse line.
• Educating on the use of our $49.99 MemorialCareNow Express Care APP - download on Google Play and see one of our emergency providers for lower risk health concerns.
• Offering a drive-thru COVID Assessment Clinic in Marietta.
• Canceling classes and nonessential events/services.
• Following Governor's orders for surgeries.
• Limiting access to in-person medical records requests.
• Establishing appropriate guidelines for masks and equipment for all on-site associates, patients, visitors and vendors, with limited exceptions.

Help us flatten the curve! We have the power to change the course of this outbreak if we stay at home and physical distance ourselves. Please help us slow the spread.