FAQs
When will lab results be in myMemorialChart?
Most lab results will appear in myMemorialChart once they’ve been reviewed and released by your provider. Diagnostic imaging results, such as X-rays or MRIs, are available after your provider has read and finalized the report. If results are not yet visible, your provider’s office may contact you directly or go over them at your next appointment.
If some of my health information on myMemorialChart is not correct, what should I do?
If you see information in your myMemorialChart that you believe is inaccurate or belongs to someone else, please contact your provider’s office or speak with your provider at your next appointment. You can also call our Nurse Line at (844) 474-6522, or contact our Medical Records department for assistance. Our team will investigate the issue and work to correct or remove the information.
Can I view a family member’s health record in myMemorialChart?
Yes. Parents or legal guardians may request access to their child’s myMemorialChart (from newborn to 18 years old). Adult patients may also grant proxy access to a spouse, caregiver, or family member. To begin the process, you’ll need to complete a proxy access form. For help or to request the form, contact our Patient Help Desk at (740) 568-4743 or visit our Authorization for Proxy Access page.
Can I ask questions regarding a family member from my account?
If you have health questions or information about another family member, please discuss these directly – in person, by phone, or with your provider so that pertinent information may also be updated in your family member’s health record if necessary. Alternatively, if you have access to your child’s account as described above, you may ask questions on their behalf from within their account.
Can my spouse and I, or my family, share one myMemorialChart account?
No, due to the sensitive nature of medical information, each person must establish their own myMemorialChart account.
Where can I update my email address or change my password?
Log into myMemorialChart. From the menu, go to the “Preferences” section and follow directions.
Is myMemorialChart secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure medical record numbers, personal usernames, and passwords. Each person controls their own password, and the account cannot be accessed without that password. myMemorialChart uses the latest encryption technology to automatically encrypt your session. Unlike conventional email, all myMemorialChart messaging is done while you are securely logged on to our website.
