On Jun 6, 2021 Anonymous said:
I just wanted to put feedback in that I was running late for my appointment due to an appointment across the road at the Orthopedic Center. And Lonnie and Shelby worked together, and they stayed and waited on me. My appointment was at 4:30. It was 10 til 5 before I got there. They waited and, you know, she made sure to answer all my questions, didn’t try to rush me out. Lonnie was very good about that and ordered me some more tests, but provided that I could do them at home, closer to my home, verses doing it down there, which is an hour and a half away. So, I’d like to commend them and their staff for waiting on me and being very patient and, you know, despite the fact that I have another appointment lined up far away. Thank you.

On Feb 13, 2021 Anonymous said:
Well first thing they couldn’t verify my insurance. Then they came out and asked if I had a copay which is clearly indicated on the card. I paid that. No issues with nurse. The nurse practitioner I thought was rude. At one point she starts to quiver like she’s mad and tells me she has spent an hour with me and that she has other patients. Well she didn’t spend an hour with me because my payment slip is times at 208 and I don’t get the payment t slip back immediately l then I was weighed and answers nurse questions. I thought I was going there for medical issues. She thought i was there for diet. I felt like all she saw was a fat woman. She never asked me my health issues. My lifestyles. My medical. I told her I was in adipex. She hands me a paper on food not to eat and starts in abut a injection and I’m eating too much. I told her I’m confused. I thought I was here to see if any underlying health reasons. Not to be told I shouldn’t have a hamburger because it has two buns. She wasn’t the least but interested in me or my health. She claimed she reviewed my health history before she came in room. What was she reviewing? The only provider I use with MM is dr white. I said I thought you would feel my thyroid. Order blood work. She was confused because dr white referral said I was not happy with weight loss. I said he told me that I was being seen by you to see if some kind of underlying health issue. She said I could do cortisol levels but it’s pointless because your taking in too many calories. She prescribed sandexa. Which is too expensive. She called me back after my appt and said she didn’t realize dr white has prescribed me adipex and she couldn’t prescribe too. Well I thought she had reviewed my history before I came in?? I told her dr white had prescribed me adipex and I had only taken it one month and I was on the second. Month. So she said at appt that she would test cortisol levels. I said I need a order to take to lab Corp. she told me that would take four days to do and then they would mail it to me. Four days ??? Any other physician prints them out and hands them to unit faxes. She then said well public debt is a big company the injection is probably covered. So last night she says she will Take care of ordering the lab work. I would like to see a different practitioner. I thought I was going to be asked about my Heath. All she did was tell me to count calories and slap her hand and say two crackers is a serving. Would u like to be treated like that ? Isn’t it normal for a physician to find out your health issues? At least get some labs ? This was one of the craziest appts I ever had. No one should feel like they are just a fat blob that she didn’t want to mess with.

On Jun 5, 2021 Anonymous said:
My doctor was Valone, and my nurse was Shelby, and they were both super good, and very thorough, and they were the first people to actually sit, and explain to me my thyroid numbers in detail, and she set a goal for me, and they did a very good job, and listened to what I had to say, as well as wanting to figure out what is wrong. They were really good.

On May 22, 2021 Anonymous said:
Loni is very attentative and listens to me well. She’s is wonderful. And her Nurse is exceptionally down to earth and easy to talk with. I feel very comfortable when I am in their office.

On May 13, 2021 Anonymous said:
Everything was excellent!!

On Apr 29, 2021 Anonymous said:
I fill the made me feel really good. This is all nice understood things and they’re doing a great job. I hope they continue doing it. Thank you.

On Mar 29, 2021 Anonymous said:
The provider was exceptional! Very knowledgeable, caring, & listened to my concerns. All staff & receptionist’s were very personable & pleasant & very helpful.

On Mar 21, 2021 Anonymous said:
Loni was detailed in her explanations of treatment options. She was kind and knowledgeable. Her LPN Shelby made sure I knew how to contact her personally with any questions. Thanks ladies!

On Mar 14, 2021 Anonymous said:
The PA explained to me what the levels of my test results meant and how in the future how it would effect possibly taking medication. No-one has ever taken the time to do that in the past. She also set up a referral to see an ophthalmologist to check the effect of my thyroid on my eyesight which has never been done before. She was awesome!

On Mar 14, 2021 Anonymous said:
Loni is very knowledgeable and caring. She listens to any and all concerns and addresses them accordingly. She helps set and achieve patient goals. When I needed medication she went through all of the options with me and helped me decide which would be best for me.

On Mar 6, 2021 Anonymous said:
Did not totally comprehend my medication history and proceeded to cautiously prescribe medication instead of taking a big swing at the problem.

On Feb 17, 2021 Anonymous said:
Loni Collins deserves more than a 10!!! I have had a recent health issue that was reviewed by several doctors and medical professionals at two hospitals over the past three months. Loni had it diagnosed in about 5 minutes. She absolutely understood and properly diagnosed what the problem was! MMH is very fortunate to have her and I am so happy she is working on my current health issues.

On Feb 11, 2021 Anonymous said:
The only thing is… I didn’t know that I wasn’t meeting with a physician. Although I feel that Loni is perfectly capable, I do hope that at some point I can get my chart reviewed. She seemed to someone discount some pertinent information that maybe offer a link to solutions.

On Feb 5, 2021 Anonymous said:
Dr Mezitis is the best doctor I’ve ever seen. He is intelligent and knows what he’s doing. He explains it and takes time to even draw diagrams when needed. However, this last visit, he was not in and I followed up with NP who did not know me and I felt like that trip was a waste of time (and money) as she couldn’t really change anything due to my doctor being out and we already had a plan that seemed to be working (but may need a tweek). A phone call ahead of time to let me know and have the option to reschedule would have been nice.

On Jan 31, 2021 Anonymous said:
I was very pleased with my first appointment at Memorial Health Endocrinology. I found Valone Collins NP very caring and helpful. The overall experience with my first appointment was awesome.

On Jan 25, 2021 Anonymous said:
Loni and staff are wonderful!

On Jan 9, 2021 Anonymous said:
Loni was very knowledgeable. I like to understand the physiology of things and she was willing to discuss that

On Dec 17, 2020 Anonymous said:
The doctor showed interest in getting my thyroid leveled out. And seemed like she will work hard to be. Interested in getting it better than it has been in a long time. I’m really excited that I have found her. Thank you.

On Dec 6, 2020 Anonymous said:
All of the people in the clinic were wonderful. I had one issue, though. The entire time the provider was in the room with me, she wore her mask under her nose. I expect more from a medical professional during a pandemic.

On Dec 6, 2020 Anonymous said:
I was given a written procedure with the number of clicks to follow with my last visit with Dr. Bains, but it wasn’t recorded in records. so I was surprised to follow the previous instructions which remained the same. I will follow the plan I was given this time, though.

On Nov 18, 2021 Anonymous said:
Very pleasant visit. The nurse and nurse practitioner were friendly and professional

On Nov 11, 2021 Anonymous said:
I am looking forward to working with this office to be healthier from a diabetic standpoint.

On Nov 11, 2021 Anonymous said:
There is some of the best employees in this building. From the receptionist to the nurses to the NP and Dr’s and the nutritionist. This is place I don’t mind to visit. With everything going on in the last 2 years everyone here definitely trys to stay positive. I appreciate what all they have helped me accomplish over the last 3 or 4 years that I have been going to them.

On Oct 29, 2021 Anonymous said:
They were very helpfull and nice

On Nov 2, 2021 Anonymous said:
EVERYTHING ABOUT THE APPOINTMENT WAS FANTASTIC. EVERYONE WAS VERY HELPFUL AND FRIENDLY. DIDN’T HAVE TO WAIT LONG. THE NURSE WHO WENT OVER THE RESULTS WITH ME WAS VERY DETAILED AND MADE IT SIMPLE FOR ME TO UNDERSTAND AND WENT OVER MY OPTIONS OF WHAT WE COULD DO AND SO ON. THE LPN WHO WALKED ME TO THE ROOM AND DID MY VITALS AND STUFF WAS SUPER FRIENDLY AND RELATABLE VERY GLAD I MET HER SHE EASED THE TENSION I WAS FEELING ABOUT THE APPOINTMENT.

On Oct 15, 2021 Anonymous said:
I am very pleased with my provider Loni Collins NP. She is always willing to discuss physiology with me. I am currently frustrated with my condition and she was excellent at presenting me with all current knowledge and options.

On Oct 15, 2021 Anonymous said:
Love my doctor Loni Collins

On Aug 1, 2021 Anonymous said:
I wish the providers would listen and take in consideration what previous providers treated us for. I keep telling all the providers what I was diagnosed with I was younger and when the Dr. died and the new doctor took over that the new doctor did not keep up the same treatment and dis guarded how I was being treated. NO ONE LISTENS and I feel worse than ever. They need to LISTEN and if they have doubts run test.

On Jun 24, 2021 Anonymous said:
Everything was better than I anticipated. Nurse was super (Shelby) and Loni was very informational.

On Jun 13, 2021 Anonymous said:
I thought the staff was very friendly and professional. I saw people in a prompt fashion and they were able to answer all my questions.