On Feb 22, 2021 Anonymous said:
My husband and I are happy to have Dr. Marcus Nichols as our primary physician. He is a highly skilled professional, extremely knowledgeable, a caring and compassionate person. Dr. Nichols analyzes each and every health issue thoroughly, gets to the root of the problem, and finds the best treatment option. He is a good manager as he runs his office in a very efficient way. We have a complete trust in our doctor!

On Feb 20, 2021 Anonymous said:
I was not acknowledged by the receptionist at all. After being there for 10 minutes I went to the window and all she said was “yes”. She didn’t have a name badge on. She wasn’t wearing a mask and she was eating and drinking at her desk. She never explained what she needed from me or what she was doing, she just kept typing. I asked twice “are you done with me?”. The first time she said I need to take your temp and give you a med list. She did finally take my temp after a couple of minutes. The nurse came to get me and I was still waiting on the registration clerk so I asked again, are you done with me. The nurse had to wait for her to print my med list, which I understand should have been done when I first got there so I had time to review them for accuracy (something new I’ve never done at this office before). When I returned to schedule my f/u appointment, she again did not acknowledge me, she just looked at me. I held up 4 fingers and said 4 weeks. After a couple of minutes she said does 0X00 time work? I had to ask which date. Then she asked if I needed a card with the appointment and I said yes. It took her quite a long time so I eventually said can you just write it on a post it note? She continued to try to print something (she said she was having trouble with the printer). When it finally did print, it was something I have never received from this office before, but I’m pretty sure I am supposed to get with every visit and that’s a summary of the visit. It didn’t even have the next appointment on it. The Reg clerk never once smiled. She did have a mask on when I came back out, but it wasn’t even covering her nose and only partially her mouth. I really like Melissa the nurse. She’s professional and pleasant and does her job well. The reg clerk seems disgruntled and unhappy and needs some education on AIDET and proper infection control practices and wearing her name badge.

On May 9, 2021 Anonymous said:
The mask mandate needs to be lifted because masks have had little affect and it’s been a year and half on straighten the curve.

On May 3, 2021 Anonymous said:
I always have a great experience with Dr. Nichols and his staff.

On Apr 29, 2021 Anonymous said:
I waited over an hour to be seen. That time frame needs to be improved.

On Apr 22, 2021 Anonymous said:
The experience art the provider’s office was excellence. My lab experience was horrible. I asked for all labs to be drawn the same day. They said they couldn’t without a reasonable explanation and said I had to come back in for weeks for the other labs to be drawn. As soon as I got back to work, the provider’s office called & apologized for the lab because they were all supposed to have been drawn the same day just as I had asked the lab. I live an hour away & quill have to take another half day of work to do what should have been done the first time. The lab appeared to be very uninformed & incompetent. Those was not the first time the MMH lab has messed something up for my family.

On Apr 17, 2021 Anonymous said:
I felt that Dr Nichols was very hurried and did not spend much time in the room. I also feel chastised if you have issues to discuss during a wellness appt. Seems like you can only show up if you are 100% well because of time allotment. Many times I just save up minor things to run by him when I know I have a wellness appt coming up. I think more time should be given to wellness appts. to discuss issues instead of checking boxes.

On Apr 15, 2021 Anonymous said:
Everybody in the office was kind, nice, and office is very clean. Everybody was courteous. And the service was great. So, I definitely wanted to thank you. I would definitely anybody that I know there.

On Mar 29, 2021 Anonymous said:
Office staff helpful. Dr. knows med history and checks out concerns. Know they are busy, but would sometimes like a quicker response with testing. I may just be impatient.

On Mar 14, 2021 Anonymous said:
OUTSTANDING AS EXPECTED……

On Mar 13, 2021 Anonymous said:
I start seeing Marcus Nichols last year. I feel like he’s in the best provider that I’ve had in a long time. I’m 42 years old and I’m very happy with this service. I tell all my friends most of the doctors that are in Marietta Memorial Health System don’t have time they’re too over booked and they’re not personable. That’s all.

On Mar 11, 2021 Anonymous said:
Dr. Nichols is an excellent physician. Very thorough

On Mar 8, 2021 Anonymous said:
I am very satisfied with my health care provider at the present time. He does a wonderful job. The office is very … they’re just very enjoyable. They treat you with total respect. It’s just a wonderful place to go.

On Feb 24, 2021 Anonymous said:
Everyone was really nice and respectful they care for their patiences

On Jan 1, 2021 Anonymous said:
Dr. Nichols is a caring doctor.

On Dec 26, 2020 Anonymous said:
Courteous and friendly Staff

On Dec 18, 2020 Anonymous said:
Everybody did a great job of taking care of all of questions and concerns. I thank everybody for being so professional and kind.

On Dec 17, 2020 Anonymous said:
could have had a little more time

On Dec 15, 2020 Anonymous said:
Very nice to have someone offer options to my issues.

On Dec 15, 2020 Anonymous said:
Very friendly and professional. The nurse and Dr. spent enough time with me. I felt like they heard me.

On Nov 18, 2021 Anonymous said:
Dr. Nichols, and his staff, were extremely helpful, kind, courteous and knowledgeable about everything that was discussed with them. I appreciate that … I appreciate the time that they spent with me and the thoroughness of him going through my medical history, and explanations of the tests and the rationale behind any proposed treatment. Thank you so much.

On Nov 11, 2021 Anonymous said:
Very helpful!

On Nov 1, 2021 Anonymous said:
I have been very satisfied with my visit with Dr. Nichols. And I have no complaints at all.

On Oct 28, 2021 Anonymous said:
The reason my provider did not know exactly what my health history was was because of the interruption caused by the computer outage at Marietta Memorial Hospital. I had Tests at Camden Clark that did not show up on my records because of the interruption. It was not his fault.

On Oct 20, 2021 Anonymous said:
I was able to see doctor the same I phoned. He also was able to expedite needed scans on same day.

On Oct 12, 2021 Anonymous said:
I’m not sure we feel the same way about concerns I have about the need to treat some health conditions early rather than wait until they reach a crisis point.

On Oct 11, 2021 Anonymous said:
Am comfortable with provider knowledge and ability to focus on problem.

On Oct 7, 2021 Anonymous said:
OUTSTANDING VISIT…….A+

On Oct 7, 2021 Anonymous said:
Friendly, knowledgeable, polite and very professional.

On Oct 7, 2021 Anonymous said:
Doctor Nichols and staff are very friendly and respectful to your needs

On Aug 17, 2021 Anonymous said:
Dr. Nichols was the best doctor I’ve ever seen in the whole medical system. I would recommend him to anybody. Thank you. Goodbye.

On Aug 5, 2021 Anonymous said:
Need to remove Dr Tappel from this survey

On Aug 1, 2021 Anonymous said:
Dr. Nichols spends a great amount of time with you and makes sure all your questions are answered and explains

On Jul 24, 2021 Anonymous said:
Wait time was long almost an hour before going back to room.

On Jul 26, 2021 Anonymous said:
Caring and comfortable environment

On Jul 21, 2021 Anonymous said:
I really like Dr. Nichols. He asks right questions, and listens to what I have to say.

On Jul 12, 2021 Anonymous said:
Yeah, Dr. Nichols listens to you and he does good, brought my blood pressure down, but I feel that he sometimes wants you to come back if he gives you like medication for a leg cramps, he wants you to come back in a month and that costs me a bunch of money. I could call him and tell him if it’s working or not. So, I know if I need to go back again and get more, I might have to see him, but I don’t think it needs to be scheduled. So, that’s it. Other than that, he’s pretty cool. Thanks.

On Jul 8, 2021 Anonymous said:
Dr, Nichols has always treated me with respect and concern. His staff is very helpful and friendly.

On Jul 8, 2021 Anonymous said:
I am thankful that Dr. Nichols is my primary physician. I am confident that he listens carefully to me and will do and make referrals that are most beneficial for my healthcare needs.

On Jun 18, 2021 Anonymous said:
Just that everything i tried to tell the dr he wouldn’t listen to what I was trying to say for the most part I really needed his help and he basically blew me off

On Jun 15, 2021 Anonymous said:
I have no particular problem with the appointment itself. However, when I returned home, I received a call from an individual who said they had been provided my critical information, including my phone number and wanted to know if I needed to purchase items from him. This I find totally unacceptable, if not illegal to pass on my phone number and my medical issues to a third party. I would think is the illegal, if not immoral and if that happens again, I will find a new provider.

On Jun 12, 2021 Anonymous said:
I am very pleased with Dr, Nichols, but I haven’t been real pleased with the response from his office. Sometimes, for example, I had blood work yesterday and he said, I’d probably hear from them today and it’s 7:18. The following day and no one called me. He also asked me when I was there. Yesterday of the nurses told me to get blood work before I came in, and she didn’t do that. There’s been other examples, wherever I just don’t feel like the office has been real responsive to do any requests we have and but as I said, I really like Dr. Nichols. I just think there could be a little more promptness to the office getting back with us something. Thank you.

On Jun 10, 2021 Anonymous said:
I am pleased to have Dr.Nichols as my PCP. I miss Dr.Tappel, though.

On Jun 1, 2021 Anonymous said:
I felt Dr Nichols spent time listening to my concerns and provided excellent care.

On May 30, 2021 Anonymous said:
I had to wait far too long to see the doctor even though there was only one patient ahead of me — over 1/2 hour.

On May 17, 2021 Anonymous said:
Dr. Nichols patiently listened to my concerns and addressed them each individually. He made sure I understood the plan for management of my symptoms. He made me feel important and validated my concerns.

On Feb 23, 2021 Anonymous said:
We discussed what I considered to be a very misleading and potentially harmful piece of data in my report provided when discharged from the hospital on 2/7. He informed me that he had seen a mistake of this nature once before in the past 12 months. We discussed ways to correct the records and he gave me two names/numbers to call in service excellence. Service excellence gave me a number to call in direct copy services. That department has not been reached yet. So far, no one seems willing to own the task of getting to the bottom of the error.

On Feb 22, 2021 Anonymous said:
Yes, I was treated very well, Dr. Nichols, totally understands everything that I’m going through. He takes the time to sit and talk to me and understand everything that I’m feeling and I have the utmost respect for him and his staff.

On Jan 28, 2021 Anonymous said:
Cash pay billing (no insurance) is still cumbersome. Paying once and not receiving another bill would be very nice.

On Jan 24, 2021 Anonymous said:
Never going back. Got no help whatsoever. Provider was very rude. Wanted to talk more about an issue that wasn’t even related to the reason I was there for. I felt very uncomfortable. By far the worst provider I have ever been to and I left the office more helpless than when I came in.

On Jan 22, 2021 Anonymous said:
1. Exceptionally well run office; 2)Dr. Nichols top notch MD, understands job as a Primary Provider, came fully prepared for my visit, 3) great open back and forth discussion. 4)all downstream elements (lab work, new tests scheduled, follow-up scheduled. Should be the benchmark for the profession.

On Jan 11, 2021 Anonymous said:
I have been a patient of Dr. Nichols for a while now and like him a lot. I am very happy with the health care he provides and I hope to remain his patient for a long time.