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myMemorialChart

myMemorialChart offers you personalized and secure online access to portions of your electronic medical record (EMR), where your provider maintains your health information. It enables you to securely use the internet to help manage and receive information about your health wherever and whenever you need.

If you have a technical question about using or logging onto the portal please call our patient help desk at (740) 568-4743. Please allow 24 – 72 hours for us to respond.


Access

myMemorialChart

myMemorialChart – WCAG compatible version

Want to have access to your electronic medical records (EMR)?


How Do I Sign Up?

Patients who would like to use the portal will receive information at discharge, at their office visit, at registration, or by visiting our Department of Health Information Services to receive their medical record number and instructions. This will enable you to log in and create a username and password.


When Will Lab Results Be in myMemorialChart?

Your test results will be available online after your healthcare provider has reviewed and manually released them.

Note: Not all test results are available for viewing online. Tests considered to be sensitive or requiring prior discussion with your provider will not be available to see. If you do not see expected results within a reasonable amount of time, call your provider’s office.


If Some of My Health Information on myMemorialChart is Not Correct, What Should I do?

Your myMemorialChart comes directly from your electronic record at your provider’s office and our hospitals. You can send a myMemorialChart message asking your provider to correct your medical record or call the office directly. You can also have your provider update the information at your next visit.


Can I View a Family Member’s Health Record in myMemorialChart?

Parents or legal guardians may request access to view their child’s record (from newborn to 18 years old). They will need to complete the appropriate paperwork by contacting our patient help desk at (740) 568-4743.


Can I Ask Questions Regarding a Family Member from My Account?

If you have health questions or information about another family member, please discuss these directly – in person, by phone, or with your provider so that pertinent information may also be updated in your family member’s health record if necessary. Alternately, if you have access to your child’s account as described above, you may ask questions on their behalf from within their account.


Can my Spouse and I, or my Family, Share One myMemorialChart Account?

No, due to the sensitive nature of medical information, each person must establish their own myMemorialChart account.


Where Can I Update my Email Address or Change my Password?

Log into myMemorialChart. From the menu, go to the “Preferences” section and follow directions.


Is myMemorialChart Secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure medical record numbers, personal usernames, and passwords. Each person controls their own password, and the account cannot be accessed without that password. myMemorialChart uses the latest encryption technology to automatically encrypt your session. Unlike conventional email, all myMemorialChart messaging is done while you are securely logged on to our website.


Please Note for Emergencies:

Do not use myMemorialChart for urgent medical matters. If you are experiencing a health-related emergency, call 911 immediately. If you need immediate attention from your provider or clinic, call the office/department directly. 


Authorization for Proxy Access to Patient Portal

Patient Information:

*Patient is the person being added to myMemorialChart.

I understand that my proxy will have the same access and privileges that I have for the Patient Portal. I understand that this allows my proxy online access to my personal health information. My proxy will be able to view portions of my record that I am able to view. I also understand that additional information may be made available to my proxy through the patient portal as Memorial Health System continues to implement this product.

By signing this authorization, I am requesting Memorial Health System to give access to my proxy to utilize the patient portal. I understand that Memorial Health System will require my proxy to sign an acknowledgment and agree to Memorial Health System's policies and procedures for use of the patient portal. I understand that I am giving the proxy full access to all of my visits within myMemorialChart.

This authorization is valid until revoked by me. I understand that a written request is necessary to revoke or cancel this authorization. However, I understand that my revocation will not be effective as to uses and/or disclosures already made in reliance upon this authorization. I realize that the information used and/or disclosed pursuant to this authorization may be subject to re-disclosure and no longer protected by federal privacy laws.

Patient Acknowledgment

Proxy Acknowledgment

I authorize the following individual to participate in Memorial Health System's Patient Portal as my proxy.

Proxy Information:

*Proxy is the person who has access to the patient's myMemorialChart.

I understand that as a proxy, I must be registered for myMemorialChart before I can see another person's chart in the portal. If I do not register within 30 days of completing this authorization I understand that this consent will not be acknowledged and I must sign a new consent.


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