MemorialCareNow is our express care, online service created so that you can receive world-class healthcare whenever and wherever you need it – from your car, living room, or anywhere that is convenient for you. Our primary care patients have access to virtual urgent care at no cost to them.
Download MemorialCareNow for free on your smart device to access care from our top-rated, highly skilled providers from anywhere you are online.
Message a provider
Request prescription refills
Push Notifications for alerts/messages
Our licensed providers accept patients 24/7, wherever you need
Ability to view medical information
24 hour virtual urgent care with appointment necessary
Not a Current Primary Care Patient?
No worries! You will receive the same quick diagnosis and treatment directly from Memorial Health System’s licensed providers for the cost of $49.99. We currently do not accept insurance for MemorialCareNow visits, which is why non-current primary care patients are charged the visit price.
Please note: For emergencies like stroke or heart attack, please call 911 or visit the nearest emergency room.
What We Treat
Cold and Flu
Nose and Throat
Frequently Asked Questions
Who is eligible for a MemorialCareNow visit?
Anyone is eligible to use MemorialCareNow as long as you are located in Ohio or West Virginia at the time of your visit.
What will a MemorialCareNow visit cost?
Downloading the MemorialCareNow app is free. Real-time access to a provider using our services is $49.99 per visit.
How can I pay for my visit?
Be prepared to pay for your MemorialCareNow visit with a credit card at the time of your visit. You will be asked to enter your credit card information after you enter the waiting room. Your card will be charged once your virtual visit is over. We do not accept any insurance coverage for this service-it is a one-time cost of $49.99.
Can I get a prescription if needed?
Yes, medications may be provided if the provider decides it is an appropriate course of treatment. Like an in-person appointment, the prescription will be delivered the same day to the pharmacy of your choice.
Please note, prescriptions for controlled substances are not written.
Is my visit private and secure?
Ensure that you are starting your virtual visit in a well-lit, private space. MemorialCareNow service respects and upholds patient confidentiality with respect to protected health information as outlined by the Health Insurance Portability and Accountability Act (HIPAA), and, subject to HIPAA regulations, will obtain express patient consent prior to sharing any patient-identifiable information to a third party for purposes other than treatment, payment, or health care operations.
What technology is required for a MemorialCareNow visit?
- Google Chrome, including Chrome for Android with HTML 5 support
- Firefox, including Firefox for Android with HTML 5 support
- Microsoft Edge 17 – beta support.
- Safari 11 on macOS and Safari on iOS 11
- Opera with HTML 5 support
- The app uses port 443. Port 443 must be open on the client network.
- The app is supported on iOS 9 and higher
- iPhone 5s and newer
- iPad Pro 1st Gen and newer
- iPad Air
- iPad 4th Gen and newer
- iPad mini 2 and newer
- iPod touch 6th Gen
- Android 4.1+ devices (Jelly Bean, API Level 16)
Of your day-to-day health needs and expenses